|
To improve client companies' profitability by providing affordable, yet superior business support services on a freelance / contract basis. I am committed to reasonable pricing, exceptional service, complete confidentiality, and a 100% money-back guarantee.
Summary of Qualifications
Highly motivated, creative professional with over 20 years' experience in the business world. Specializing in innovative solutions leading to improved profitability. Excellent record of outstanding customer service. Especially skilled at data analysis and presentation creation.
Professional Highlights
ProBizAssoc.com
- Owned and managed a small company offering business support services to small and large clients.
- Wrote continuing education courses for StateCE.com on professional development.
- Wrote curriculum for Abel Business Institute.
- Published articles on organization and time management, marketing, team development, entrepreneurship, and safety/root cause analysis.
- Co-wrote curriculum for Financial Professionals Seminar
- Created numerous training presentations for employees.
- Created informational presentations for Vice President level and below (Fortune 500 Company).
- Provided desktop publishing services to start-up businesses.
American Electric Power
- Reorganized staff to allow 82% increase in workload with no added labor costs.
- Implemented process improvement for delivery of customer notices, saving over $100,000 annually.
- Resolved billing disputes with two major customers, collecting over $200,000.
- Resolved more than 700 utility commission referrals to avoid escalation to formal complaints.
Professional Experience
ProBizAssoc.com / Canton, OH
American Electric Power / Canton, OH
- Supervisor Field Communications ~ 2000 - present
- Credit & Collections Associate ~ 1998 - 2000
- Customer Services Assistant ~ 1994 - 1998
Ponderosa Steakhouses / Dayton, OH
- Quality Auditor ~ 1991 1994
Frito-Lay, Inc / Canton, OH
- Plant Administrative Manager & Shift Supervisor ~ 1988 1991
Technical Skills
Proficient in Microsoft Office products:
- PowerPoint
- Word
- Excel
- Access
Proficient in Lotus Smart Suite:
- Freelance Graphics
- Word Pro
- 1-2-3
- Approach
Expert level of proficiency in Internet research
Outstanding writing skills
Typing speed: 80 wpm
10-key data entry speed: 12,000 strokes per hour
Education
MA - Management: Antioch University, Yellow Springs, OH
BS - Life Sciences: Kent State University, Kent, OH
Attended Northeastern Ohio Universities College of Medicine for 2 years
| 
